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Shipping

  • We currently ship both domestically & internationally. Shipping is free within the United States with a purchase of $50 & up. Shipping is free for all international orders $100 & up. Please review the USPS website to confirm your country is not currently under suspension due to COVID-19

  • Order processing time is 1-5 business days, unless otherwise notified. Shipping domestically generally takes 3 to 5 days via USPS. Shipping international can take up to 10 days.

  • If you haven’t received your package 10 days after receiving tracking number, please contact us via the contact page with your order number.

  • When your order ships you will receive an email confirmation with tracking number. Please be sure to enter your correct mailing address when placing you order.

  • Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. In the case of a holiday, orders are shipped on the next business weekday. We will notify you if this happens.

  • Ke'Miyah's Tea does not hold responsibility for packages that have been delivered. If your tracking information states your package was delivered and you did not received it, please contact the United States Postal Service at 1 (800) 275-8777 or the shipping servicer used to deliver your package. This is the quickest way to a resolution.

 

Tea

  • You may find that different blends of our tea vary visually. Our tea blends are packaged by weight and not volume which will result in one tea appearing to be less than another. For example, our Creamalicious Earl Grey is much heavier than our The Calm One so the volume will look different but they will be similar in weight.

  • Please review each individual tea for specific steeping suggestions, tea portion per 8 oz, and water temperature suggestions.

  • We love to make suggestions when to use sugar, milk, or cream but tea is a very personal experience please use your best judgement by using as much or as little to your liking.

  • If for any reason you do not find your favorite tea available, please email us via the contact page and we will be happy to give you an ETA on restock or another tea recommendation.

Sip Now. Pay Later.

  • Afterpay x Ke'Miyah's Tea offers you the option to enjoy your favorite blends with the luxury of taking advantage of simple and affordable installment plans.

  • The payment platform allows you to purchase in four equal instalments, due every 2 weeks. For example, if you purchase an item for $200, you pay 4 instalments of $50. All of your payments are interest-free and you will receive your order right away.

 

Refunds/Exchanges

  • Being that tea is such an intimate experience, we do not offer refunds or exchanges on any tea we sell. However, if you do encounter a problem with your order please do not hesitate to contact us right away with your order number.

Replacements

  • If an item arrives damaged, please let us know within five days of the date it was delivered and we will happy to ship a replacement item to you. After 5 days, Ke'Miyah's Tea no longer be held responsible. 
    **Please be sure to send a photo with your message that shows the damaged item/package so we can verify, understand and improve any shipping issues.**

Contact

  • The best form of contact with Ke’Miyah’s Tea is the contact page. We find that email is a great form of communication because our company is virtual. Email also gives you and our team a chance to communicate clearly and in a timely fashion. Please allow 24 to 48 hours for a response back (generally always sooner).

 

If you still have any questions that were not answered, no problem email us below.

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