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Shipping

  • We currently ship both domestically & internationally. Shipping is free within the United States with a purchase of $50 & up. Shipping is free for all international orders $100 & up. Please review the USPS website to confirm your country is not currently under suspension due to COVID-19

  • Shipping domestically generally takes 3 to 5 days via USPS. Shipping international can take up to 10 days.

  • If you haven’t received your package 10 days after receiving tracking number, please contact us via the contact page with your order number.

 

Packaging

  • Our pouches and labels are eco-friendly and made from recycled materials. Everything is 100% recyclable and we encourage you to do your part in protecting our environment.

 

Samples

  • We make ordering our samples quick and seamless. To ensure your ultimate satisfaction with our products, head over to our samples page.

  • All sample orders placed before 3:30 pm EST will ship the same business day.

 

Tea

  • You may find that different blends of our tea vary visually. Our tea blends are packaged by weight and not volume which will result in one tea appearing to be less than another. For example, our PositiviTea is much heavier than our HarmonTea so the volume will look different but they will be similar in weight.

  • Please review each individual tea for specific steeping suggestions, tea portion per 8 oz, and water temperature suggestions.

  • We love to make suggestions when to use sugar, milk, or cream but tea is a very personal experience please use your best judgement by using as much or as little to your liking.

  • If for any reason you do not find your favorite tea available, please email is via the contact page and we will be happy to give you an ETA on restock or another tea recommendation.

 

Refunds/Exchanges

  • Being that tea is such an intimate experience, we do not offer refunds or exchanges on any tea we sell. However, if you do encounter a problem with your order please do not hesitate to contact us right away with your order number.

 

Contact

  • The best form of contact with Ke’Miyah’s Tea is the contact page. We find that email is a great form of communication because our company is virtual. Email also gives you and our team a chance to communicate clearly and in a timely fashion. Please allow 24 to 48 hours for a response back (generally always sooner).

 

If you still have any questions that were not answered, no problem email us below.

Contact Us

Tampa, FL, USA

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